Due to a large number of delinquent accounts, Frankland Hosting has implemented a new account suspension and deletion for nonpayment policy.

Invoices by Email

By default invoices are emailed to the account you specified during signup on the invoice date for your account.

If you are not receiving invoices by email, please confirm the following:

• Under the Account / Contact Info menu entry in the control panel, verify that your email address is current.
• Under the Billing / Billing Profile menu entry in the control panel, verify that the ‘Receive the invoice by e-mail?’ option is enabled.

Suspension Warnings

You will receive an outstanding balance notification by email five days after the due date on your account.  You will then receive suspension warnings seven and nine days after the due date on your account.

Account Suspension for Nonpayment

Accounts not paid within 15 days of the due date will be suspended.

Deletion Warnings

You will receive a deletion warning by email 17 and 19 days after the due date on your account.

Account Deletion for Nonpayment

Accounts still not paid within 30 days of the due date will be permanently deleted.  All web files and email will be permanently deleted, and not available for restoration.

If you have questions, fell free to contact support:

support@franklandhosting.com

678-907-1444